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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic
Details

Topic 1

OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

Topic 2

OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

Topic 3

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

Topic 4

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which feature in Oracle Fusion Cloud SCM ensures that supply planning recommendations reflect the latest supplier information?

A. Real-time Supplier Collaboration.
B. Implementing manual verification of supplier information before updating supply plans.
C. Increasing reorder points in inventory management.
D. Using separate forecasting models for procurement and supply chain planning.

Answer: A

Explanation:
Oracle Fusion Cloud SCM optimizes supply planning by integrating supplier data. The feature that ensures recommendations reflect the latest supplier information is Real-time Supplier Collaboration.
Functionality: Enables direct, real-time communication with suppliers to share updates on capacity, lead times, and availability.
Impact: Supply plans dynamically adjust to current supplier conditions, improving accuracy and responsiveness.
Option B (Reorder Points): Adjusts inventory thresholds but doesn't incorporate supplier data.
Option C (Manual Verification): Inefficient and outdated compared to real-time integration.
Option D (Separate Models): Disjointed forecasting lacks supplier synchronization.
Oracle Fusion Cloud SCM documentation, like "Supply Chain Collaboration Guides," highlights this feature's role in planning.

NEW QUESTION # 38
What is the primary function of the Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To eliminate the need for a knowledge base.
B. To automate customer inquiries and reduce agent interaction.
C. To focus on agent training without resolving customer issues.
D. To provide agents with AI/ML-powered knowledge base search tools.

Answer: D

Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service aims to empower agents to resolve issues efficiently. Its primary function is to provide agents with AI/ML-powered knowledge base search tools.
AI/ML Tools: Enable real-time, intelligent searches of the knowledge base, delivering relevant solutions instantly based on case context.
Impact: Reduces resolution time and improves accuracy, bridging the knowledge gap effectively.
Option A (No Knowledge Base): Contradicts the OMBP's reliance on knowledge resources.
Option C (Automation): Focuses on agent empowerment, not full automation.
Option D (Training Focus): Training is supplementary; resolution is the goal.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML search tools for this OMBP.

NEW QUESTION # 39
Which KPI provides valuable insight into the performance of the Opportunity to Quote OMBP?

A. Average Deal Size that provides insight into the typical value of revenue generated.
B. Total Quotes Sent that tracks the aggregate number of quotes that have been generated and sent.
C. Quote to Win Ratio that compares the number of quotes sent to the number of deals won.

Answer: C

Explanation:
The Opportunity to Quote OMBP focuses on converting opportunities into successful quotes. The Quote to Win Ratio is the KPI that provides the most valuable insight into this process's performance.
It compares the number of quotes sent to the number of deals won, directly measuring the effectiveness of the quoting process in securing business.
A high ratio indicates quotes are well-targeted and compelling, while a low ratio signals inefficiencies or misalignments.
Option A (Total Quotes Sent): This measures activity volume but not success or performance quality.
Option B (Average Deal Size): While valuable, it reflects outcomes rather than the quoting process's performance.
Oracle Fusion Cloud CX Sales documentation, such as "CX Analytics FAQs," highlights Quote to Win Ratio as a critical KPI for assessing conversion efficiency in sales processes.

NEW QUESTION # 40
Which feature in Oracle Fusion Cloud SCM helps in optimizing inventory levels?

A. Replenishment Planning.
B. Cost Accounting.
C. Manufacturing Execution.
D. Supplier Qualification.

Answer: A

Explanation:
Oracle Fusion Cloud SCM optimizes inventory through Replenishment Planning, which helps maintain ideal stock levels.
Functionality: Analyzes demand forecasts, lead times, and current inventory to generate replenishment plans.
Benefit: Prevents overstocking and stockouts, balancing costs and availability.
Option A (Manufacturing): Focuses on production, not inventory optimization.
Option B (Cost Accounting): Tracks costs, not stock levels.
Option D (Qualification): Evaluates suppliers, not inventory planning.
Oracle Fusion Cloud SCM documentation, such as "Replenishment Planning Guides," confirms this feature's role.

NEW QUESTION # 41
What is the role of Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX?

A. To provide real-time customer insights.
B. To automate the extraction of data from documents for faster processing.
C. To generate marketing campaign content.
D. To manage customer interactions on social media.

Answer: B

Explanation:
Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX leverages AI to streamline document-related processes. Its primary role is to automate the extraction of data from documents for faster processing.
How It Works: IDR uses machine learning to scan and interpret unstructured documents (e.g., invoices, contracts), extracting key data (e.g., names, dates, amounts) without manual input.
Benefit: This accelerates workflows like order processing or customer onboarding, improving operational efficiency and reducing errors.
CX Context: In CX, it supports service and sales by quickly integrating document data into customer records.
Option A (Campaign Content): IDR doesn't create content; it processes existing documents.
Option B (Customer Insights): Insights may be a byproduct, but it's not the primary role.
Option D (Social Media): IDR is unrelated to social media management.
Oracle Fusion Cloud CX documentation, such as "Oracle AI for Fusion Applications," highlights IDR's automation capabilities.

NEW QUESTION # 42
......

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